Shipping policy

Freshly Baked to Order

All our brownies and cookies are handmade in small batches. Because they’re perishable, we can’t offer refunds or exchanges unless something goes wrong in transit.

Shipping & Delivery

  • Dispatch days: Monday–Friday only.

  • Delivery service: Next Day Delivery (applies the day after dispatch, not the day of order).

  • Timing: Please allow 1–2 working days for us to bake and pack your order before it ships.

  • Delays: Once your parcel is with the courier, timing is out of our control. We cannot guarantee a specific delivery date, so please order early for special occasions.

Important to Know

  • Box size: Our boxes don’t fit through a standard letterbox — someone must be available to receive them.

  • Address accuracy: Please double-check your delivery details before placing your order. Once dispatched, we cannot change addresses.

  • Missed deliveries: You’ll get tracking information from the courier. Refunds will not be given if delivery is missed because nobody was home or the address was incorrect.

Lost or Damaged Parcels

If your parcel is lost or damaged in transit, please contact us. Replacements will only be issued once you have filed a claim with the courier and provided the claim reference number.

 

 

In short

We bake fresh, we ship fast, and 99% of parcels arrive on time. For the rare hiccup, we’ll do our best to put it right.