
Frequently Asked Questions
Here’s A Full List Of All Our FAQ’s
If there are any questions that you have, which you cannot see on this list, please feel free to get in touch with us and we'll be only too happy to help.
Product Questions
How fresh are your giant cookies?
All of our cookies are baked fresh on the day of dispatch to arrive in their full gooey, crunchy glory. Every box is packed with fresh, baked-to-perfection cookies delivered straight to your door.
How fresh are your brownies?
Our brownies are baked fresh in small batches and rested overnight for that perfect fudgy texture. Because they’re made mostly from real chocolate rather than cake flour, they stay rich and delicious for up to 14 days after baking. Each batch is dispatched the next working day, so you always get that freshly baked, gooey perfection delivered to your door.
How fresh are your vegan brownies?
Like all of our brownies, our vegan brownies are baked fresh in small batches and rested overnight to lock in that perfect fudgy texture. They’re dispatched the next working day after baking — rich, gooey, and packed with real chocolatey flavour, delivered straight to your door.
How fresh are the custom cookie boxes?
We bake every cookie fresh on the day of dispatch, so they arrive in their gooey, chocolatey glory – crisp outside, soft centre, always fresh.
What makes your NYC-style cookies so special?
Our NYC-style cookies are packed with premium Belgian chocolate and the best ingredients. Crisp edges, soft centres - our London take on the classic cookie. Giant, decadent and totally delicious – enjoy NYC cookies right here in London, no passport needed.
Are your cookies really the best in London?
We like to think so – and our Great Taste Awards prove it. Each giant cookie is baked fresh daily using only the best ingredients. These are the cookies London locals can’t stop talking about.
Do you make cookie gift boxes for special occasions?
Absolutely. We make cookie gift boxes for every occasion – birthdays, Christmas, thank-yous or just because – the ultimate treat for any moment. And if you just can’t decide, consider treating your special someone to a gift card they can use in-store or online instead. A delicious way to make any day extra special.
How do I build my own cookie box?
Building your own cookie box is easy – pick your favourite flavours, mix and match, and we’ll bake and ship them straight to your door.
Completely unique and made for you – personalised cookie boxes have never been so simple.
What comes in the vegan brownie box?
Our vegan brownie box includes two flavours (three of each): zesty raspberry brownie with freeze-dried raspberries, homemade raspberry marmalade and Biscoff Dark Chocolate – a rich, decadent brownie topped with smooth Biscoff spread and crushed biscuits.
Delivery Questions
Can I order cookie gift boxes for delivery?
Absolutely. Our cookie gift boxes are what made us famous – each box is stacked with freshly baked cookies, the perfect gift for any sweet tooth.
Whether it’s a treat yourself kind of order or you’re looking to surprise someone special, our dino-sized cookies are just the thing.
Can I order brownie gift boxes for delivery?
Yes – it’s what we do best. Whether you’re surprising someone special or sending a thank-you, our brownie gift boxes are the perfect treat.
Each box includes six handcrafted brownies in premium packaging – indulgent, delicious and the ultimate way to make someone’s day sweeter.
Can I get my custom cookie box delivered?
Yes – our custom cookie boxes are available for UK-wide delivery. Just mix and match your cookies and we’ll deliver them straight to your door. It’s that simple.
Can I get vegan brownie delivery in London?
Absolutely. Whether it’s a treat for you or a gift for someone else, our 100% plant-based vegan brownies are available for delivery across London and the UK.
Delicious vegan brownies, delivered straight to your door. That’s something worth craving.
Is your brownie delivery available across the UK?
Absolutely. Our brownie delivery is UK-wide, bringing delicious, fudgy, handcrafted brownies straight to your door.Whether it’s a single gift box or a few to share, it’s never been easier to send brownies London-wide and beyond.
Is your giant cookie delivery available across London?
Yes – our cookie delivery is available across the UK. Mix and match your favourite flavours or try something new with freshly baked cookies delivered to your doorstep.
Giant cookies London locals love shipped nationwide, you’re able to enjoy our signature dino size NYC-style cookies wherever you are!
General Questions
What makes Chocolate Dino brownies so special?
Our brownies are rich, loaded and award-winning. Our Great Taste Award brownies speak for themselves – but here’s what makes them so special.
Made with high-quality ingredients in a range of flavours, they strike the perfect balance of fun and premium. Soft, fudgy, slightly crisp, and full of chocolatey goodness in every bite.
Can I order brownie gift boxes for special occasions?
Of course. Our brownie boxes suit every occasion, from birthdays to Christmas and everything in between.
Or give the gift of choice with a Chocolate Dino gift card, redeemable online or at our Waterloo bakery café.
Can I send custom cookie boxes as a gift?
Absolutely. A personalised cookie gift box is the perfect way to show someone you’re thinking of them. Choose the flavours and quantities to make sure they get exactly what they love.
Perfect for birthdays, holidays, thank-yous or just because – a custom cookie box is always a good idea.
Can I send the vegan brownie box as a gift?
Definitely. If you’ve got a plant-based friend to shop for, our vegan brownies are a guaranteed hit. Send them the gift of a more chocolatey life – delivered straight to their door.